Return and Refund Policy

Effective September 19, 2026

Every Simps Up, Bros Down product is made to order. Because production begins specifically for each purchase, we do not accept returns or exchanges for a change of mind, buyer’s remorse, or an accidentally selected product.

However, if your order arrives damaged, defective, or incorrect, we will make it right.

Damaged or Incorrect Orders

Please contact us within 5 business days of delivery if your order:

• Arrived damaged or broken

• Contains a manufacturing or printing defect

• Is different from the product ordered

• Is missing an item

Include your order number, a description of the issue, and clear photographs of:

• The affected product

• The shipping packaging

• The shipping label

• Any visible damage

Please retain the product and packaging while your claim is being reviewed.

Manufacturing Defects

Manufacturing-defect claims must be submitted within 30 days of delivery. Damage caused by ordinary wear, misuse, improper care, accidents after delivery, or natural discoloration is not considered a manufacturing defect.

Approved Resolutions

After reviewing an eligible claim, Simps Up, Bros Down LLC may provide, as appropriate:

• A replacement at no additional cost

• A refund to the original payment method

• Another mutually agreed resolution

Approved replacements will ordinarily match the original product and design.

Returns

Do not mail a product back without contacting us first. Unauthorized returns may not be accepted or refunded.

If a physical return is required for an approved damaged, defective, or incorrect item, we will provide return instructions and cover the authorized return-shipping cost.

Cancellations and Changes

Orders may enter production shortly after they are placed. Contact us immediately if you need to request a cancellation or change.

We will try to accommodate the request, but cancellations and changes are not guaranteed once production has begun. An incorrect shipping address supplied at checkout does not automatically qualify an order for cancellation, replacement, or refund.

Product Variations

Colors may appear slightly different depending on screen settings, lighting, printing materials, and normal production variation. Minor differences in color, positioning, shape, or finish that do not materially affect the product are not considered defects.

Refund Processing

When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it has been issued.

Original shipping charges are refundable only when required by law or when the refund results from an approved damaged, defective, or incorrect-order claim.

Contact Us

To request assistance, use the customer-service email or contact form listed on our website. Please include your order number and do not send sensitive payment information.

This policy does not limit any rights available to you under applicable consumer-protection law.

Simps Up, Bros Down LLC
simpsupbrosdown.com